Valero Home is an online furniture and home decor store. We deliver to addresses within Australia only. Here’s what to expect when you order from us.

Where we deliver

We deliver to all Australian states and territories: New South Wales, Victoria, Queensland, Western Australia, South Australia, Tasmania, the Australian Capital Territory and the Northern Territory. We don’t currently ship overseas, and we can’t deliver to PO Boxes or parcel lockers for larger furniture items.

Delivery cost

Standard delivery is free Australia-wide. The delivery option and its cost are always shown in your cart and at checkout before you pay. All prices are in Australian dollars (AUD) and include GST.

Delivery times

  • Processing: we aim to dispatch in-stock orders within 1–3 business days of payment.
  • Metro areas (Sydney, Melbourne, Brisbane, Perth, Adelaide, Hobart, Canberra, Darwin): usually 2–7 business days after dispatch.
  • Regional and remote areas: usually 5–14 business days after dispatch.

These are estimates, not guarantees. Large furniture may need a specialist carrier, and public holidays, weather or carrier delays can add time. If we expect your order to take longer than these estimates, we’ll email you, and you can choose to cancel for a full refund if it hasn’t been dispatched.

Tracking your order

We’ll email you when your order is on its way. You can check the status of your order at any time on our Order Tracking page using your order number and billing email. If you have an account, your orders are also listed under My Account.

Changing or cancelling an order

You can cancel or change your order at no cost any time before it’s dispatched. Email info@valerohome.com with your order number as soon as possible. If the order hasn’t left us yet, we’ll cancel it and refund you in full to your original payment method. Once an order has been dispatched, our Returns & Refunds policy applies.

Before your delivery

  • Measure doorways, stairs, hallways and lifts to make sure larger pieces will fit. Product dimensions are listed in centimetres.
  • Check that your delivery address, phone number and email are correct at checkout.
  • Clear a path to the room where the item will go.

When your order arrives

Please check your items and packaging when they arrive. If anything is damaged, faulty or missing, email us at info@valerohome.com as soon as possible with your order number and photos, and we’ll arrange a repair, replacement or refund. Your rights under the Australian Consumer Law are explained in our Returns & Refunds policy.

Questions about delivery?

Email info@valerohome.com and include your order number if you have one.